Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.Please know that any attempt to open a new account will meet with the same action. Instead, Murphy would only pass on this shrilly authoritarian boilerplate: What other account? Murphy wouldn't share that, either. A man named Michael Murphy with Amazon UK's "Executive Customer Relations" told Nygaard her account had been determined to be "directly related to another which has been previously closed for abuse of our policies." Which policies? He wouldn't say. That's when things took a Kafkaesque turn ( as documented by her friend, Martin Bekkelund, on his blog).
Those friendly phone-based customer support folks couldn't access Nygaard's account either, and she was passed on to "account specialists" who only communicated via email. Nygaard was pleased with Amazon's prompt service, she told us, even though this was her second Kindle to fall victim to "stripes" on the ePaper screen.īut when Nygaard attempted to log into her Amazon account the next day, her account was suspended - and with it access to her library of 43 books. (I live in Norway, but have a friend who lives in London.)" They could only ship the replacement to UK because it was originally purchased there, and I told them I would find an address the next day. "Someone immediately found the Kindle in the system and told me they would replace it free of charge. Read through the warnings-it’s a permanent action that will remove all your Amazon data-and complete the form to request deletion of your account."Two weeks ago my Kindle started showing stripes on the screen and I contacted Amazon support," Nygaard told NBC News.
How to Delete Your Amazon AccountĪs of 2022, Amazon once again has a convenient form you can use to request deletion of your account and associated data. But if you really want to, here’s what you’ll need to do. You can do this all without closing an account. You don’t need to close your account if you just want to cancel Amazon Prime, change your email address, or remove a payment method. However, you can “archive” some of your orders to make them less visible in the list of previous purchases.
RELATED: How to Archive and Better Manage Your Amazon OrdersĬlosing your account and creating a new one is the only way to erase your Amazon purchase history.
Digital content you purchased will be gone, and you won’t be able to redownload Kindle eBooks, Amazon videos, music, digital software and games, and whatever other digital content you might own.Īmazon will also delete your account’s purchase history and customer data, so any reviews, discussion posts, and photos you’ve uploaded to Amazon’s website will also be erased. You won’t be able to return purchased items for a refund or replacement. Any open orders will be canceled, subscriptions like Amazon Prime will immediately end, and you’ll lose any Amazon gift card balance in your account.
You’ll lose access to basically everything.